United Airlines Cabin Maintenance

On a January 2015 flight to Houston IAH, the overhead bin trim was broken.  Flight attendant said the maintenance request had been put in earlier in the day.  This was on row 1, BusinessFirst.

 

For the evening meal, the selection was hamburger.  There were really no other choices for United's BusinessFirst customers.  The flight attendant provided an extra sugar-filled fruit pack.



Is there any wonder why United Airlines was ranked last in the 2014 Airline Scorecard?





A couple days later in United's Economy Plus seating on a 737-800, this seatback could have used a quick wipe-down to clean off the grime and dried beverage spills.